Damaged Goods and Missing Items
We partner with reputable freight carriers known for their reliability in delivering goods safely and on time. However, we recognize that damage can occur during transit. If your product arrives damaged, we will replace it. Please inspect your merchandise upon delivery and refuse any shipment that shows noticeable damage.
If you refuse delivery, please inform us so we can anticipate the return. For packages that appear slightly damaged, write "Package Damaged" when signing for the delivery.
All damage must be reported within 24 hours of delivery, as we need to file claims with our freight carrier within this timeframe. To report any damage, please contact us. We will arrange for the freight carrier to pick up the damaged items and promptly send you a replacement. Our remedy for damaged or defective goods will be either replacement parts or a new item of the same model at no additional cost.
If you prefer not to receive replacement parts or a new model, you may return the item according to our 30-Day Return Policy.
For refused deliveries not covered under our Damaged Goods Policy, refunds will be issued for the original purchase price minus our actual shipping costs to and from your location, plus a 25% restocking fee.
Shipping Methods and Delivery Times
Sawtooth Supplies ships from multiple warehouses using various freight carriers based on your location. Orders containing products from different manufacturers may arrive in multiple shipments, as they may be shipped from different locations.
Customers receiving freight orders can expect our delivery agents to call ahead to schedule a delivery appointment. Generally, orders ship within 2-7 business days of the original order date, and are delivered within 6-10 business days. For specific shipping methods or estimated delivery times, please reach out to our customer service representatives.
Shipping Locations and Restrictions
Sawtooth Supplies currently ships to the contiguous 48 states of the U.S. Some shipping restrictions may apply to customers in remote areas or islands with limited access, including parts of the upper peninsula of Michigan and certain regions in Montana.
If you have any questions regarding delivery to your specific location, please contact our customer service team for assistance.