FAQ

Understanding the Purchase of Woodworking Equipment and Supplies

We recognize that buying new woodworking tools and supplies—such as Table Saws, Edge Banders, Drilling Machines, Band Saws, CNC Machines, Sanders and more—can be a daunting and stressful experience. It’s important to you that:

- You receive a quality product that lasts
- Your order arrives when expected
- You can trust the company you’re purchasing from

On this FAQ page, our aim is to address common questions and provide the reassurance you need to continue your journey with us at Sawtooth Supplies!

Who are Sawtooth Supplies and where are we located?

Sawtooth Supplies is a specialized reseller of woodworking equipment, machines, and supplies. We collaborate with top-tier retailers and manufacturers in the USA to offer you the best products along with exceptional support. With our 24/7 availability, we ensure timely assistance for your equipment and supply needs. We are headquartered in Sheridan, Wyoming, USA.

Where does Sawtooth Supplies ship?

We ship to locations within the continental United States.

How long will it take for my order to arrive?

We strive to deliver your order as quickly as possible. Estimated shipping times are provided on the product pages based on information from our suppliers and freight partners. We will keep you informed through our product pages or customer service team.

What should I do if my item is out of stock?

If an item is out of stock, please contact us immediately at support@sawtoothsupplies.com. Our support team will reach out to the wholesale supplier team without delay.

How do I return an order?

Customers have 30 days from the receipt of their item to initiate a return. However, please refer to the specific return policy for the brand of the product you are purchasing, as the brand-specific return policy on the product page takes precedence over this general 30-day return policy.

Do you offer warranty on your attachments and equipment?

Warranties vary by manufacturer—please see individual product pages for details. Typically, manufacturers provide a 12-month warranty period, but this may vary. If an item was damaged upon arrival and not reported within 30 days, it does not qualify as a warranty claim. For any questions, contact us at support@sawtoothsupplies.com.

What should I do if my item is damaged?

Inspect the packaging upon delivery. If you notice any damage, make a note of it when signing for the delivery. If the item is damaged, send photos of the damage, the box, and the SKU, along with a brief description, to support@sawtoothsupplies.com. We will handle an insurance claim on your behalf. Photos and videos of freight damage must be submitted within 24 hours of delivery for the claim to be valid. Any visible exterior damage must be reported within 24 hours.

What if I didn’t report the damage within 24 hours?

We aim to provide high-quality equipment consistently. If you missed the 24-hour window for reporting damage, we are committed to getting you back up and running swiftly. To demonstrate our dedication to service, we may offer a replacement at a discretionary fee for most products to ensure your satisfaction and continued loyalty.

Customer care is one of our core values. If you have any further questions, please reach out to us at support@sawtoothsupplies.com or Call 307-222-6334.